Our policies
Agreement to terms
​By submitting a deposit and completing a booking with Petals and Treats, the client acknowledges and agrees to all booking, payment, cancellation, and rescheduling policies outlined above.
Booking & Payment Terms
All events must be booked a minimum of two (2) to three (3) weeks in advance, subject to availability.A 50% non-refundable deposit is required at the time of booking to secure your event date. Your date is not confirmed until the deposit has been received. The remaining balance must be paid in full no later than three (3) days prior to the scheduled event date. Failure to submit the final payment by this deadline may result in cancellation of services with no refund of the deposit.
Cancellation Policy
All deposits are non-refundable. In the event of cancellation by the client, the deposit will be forfeited and cannot be refunded under any circumstances. Cancellations made within three (3) days of the event date will require full payment of the booking total.
Rescheduling Policy
Deposits may be transferred to a new event date within one (1) month of the original event date, subject to availability.Rescheduling requests must be submitted in writing. Only one reschedule is permitted per booking. After the one-month transfer window, the deposit is forfeited and cannot be applied to a future event.
